From the candidates it is expected that they:

• are people with mostly coordination abilities and a broad technical knowledge
• can work in a first-line helpdesk situation
• can work in a system with shifts and/or on call
• are capable to create professional reports and presentations
• can put the impression on quality rather than speed  
• are stress-resistant and are capable to work with people from another team (the customer) 
• are preferably multilingual

Candidates usually work together in longterm agreements with the customer.

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